Shipping and Returns
Free shipping nationwide US on every order, no minimum. Thirty-day returns on stock units.
Shipping
Every order ships free to the continental United States. Hawaii, Alaska, and US territories quoted at checkout. International orders are not currently supported.
Delivery method
- Small parcel (countertop units, racks, accessories): UPS or FedEx ground
- Truck freight curbside (most wine fridges + cellar cooling systems): the carrier calls to schedule, drops the unit at the curb or driveway
- White-glove delivery (large cellar systems, custom installs): available as an add-on. Reply to your order confirmation or call (866) 430-2877 and we quote it before the truck leaves
Lead time
In-stock units ship same or next business day. Truck-freight transit is typically three to seven business days to door. Cellar cooling systems built to order ship in two to four weeks; lead time is shown on the product page.
If your unit arrives damaged
- Inspect the box and unit at the curb before the driver leaves
- Photograph any damage, including the packaging
- Note the damage on the delivery receipt the driver hands you
- Call (866) 430-2877 within forty-eight hours of delivery
We handle the carrier claim and ship a replacement at no cost to you. Skipping the photo step or signing off without inspection can void the claim, so do not skip it.
Returns
Stock units can be returned within thirty days of delivery. The unit must be in original packaging and unused. Return shipping is paid by the customer for change-of-mind returns. Defective units ship back at no cost to you.
Non-returnable: custom-configured cellar cooling systems, built-to-order units, and any unit that has been installed.
How to start a return
Email support@winecoolercollection.com with your order number, or call (866) 430-2877. We issue an RMA, send the prepaid return label if applicable, and credit the original payment method when the unit arrives back to us.