Shipping policy

Shipping is FREE on all orders to customers within the continental United States.

We don't want to mess around with fine print and extra charges. We like things simple and easy.

Want to know about our returns policy? Read it here.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means we have received your order in our system and pre-authorized your credit card for the purchase.

We then confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you by e-mail to see if alternate arrangements can be made.

Order Shipment

If your order is in stock, we process the charge and your order ships within three business days from the date of your order.

We will send you shipping confirmation within 24 hours of your order leaving the warehouse, to the e-mail address you provided at checkout.

If you do not receive shipping confirmation from us within four business days of your order, follow up with us at support@winecoolercollection.com.

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, make note of it when signing for the delivery, or do not accept the delivery.

If you do accept delivery, immediately take photos of the damaged packaging and the products inside.

If your item(s) arrive damaged, send photos to support@winecoolercollection.com, then review our returns policy to lodge your claim.